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Preguntas más frecuentes

  • What is your delivery policy?
    The Twentywell Press delivery policy can be found by clicking the Delivery, Downloads & Returns link located in the footer of your web page. Please review this policy carefully.
  • What is your returns policy?
    The Twentywell Press returns policy can be found by clicking the Delivery, Downloads & Returns link located in the footer of your web page. Please review this policy carefully.
  • What is your eBook downloads policy?
    The Twentywell Press eBook downloads policy can be found by clicking the Delivery, Downloads & Returns link located in the footer of your web page. Please review this policy carefully.
  • How do I contact customer services?
    It's easy! You can get in touch directly using the Chat function at the bottom right of your web page. You can also send a message using the Submissions Form which can be found on the Contact page. Response times vary, but you should expect to receive a reply within 48 hours of your submission.
  • How do I find out about new books, events and deals?"
    Just join our mailing list! Once you've provided your email you will be subscribed to recieve updates about all our latest products, events, offers and more. Don't worry, you won't be bombarded by emails - you'll just find out when there's something new and exciting on the way! If you have questions about the privacy of your information, please review our Privacy Policy by clicking the Privacy Policy link in the footer of your web page.
  • What are the appropriate ages for your books and events?
    Currently our books are aimed at younger children, typically aged between 4 and 8. But parents, family members and friends are more than welcome to make the most of all the magic that the books have to offer! Future releases may cater to different age groups so don't forget to join the mailing list to find out about what's coming soon. Pre-ordering opportunities and exclusive deals are available. The online blog and events are intended to be enjoyed by the whole family - everyone is encouraged to browse the website and take part in anything that interests them here at Twentywell Press!
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